Returns and exchanges for handmade gifts
We want every Berry Bow piece to arrive as described. Our official Refund, Returns & Exchanges Policy explains our published process, and applicable Egyptian consumer protection law may provide additional rights that cannot be restricted by store terms.
Before requesting a return or exchange: keep the item in its original condition where possible and contact us with the order number, the reason for your request, and any photographs relevant to its condition.
Items arriving damaged or different from the order: please contact us promptly so we can review the issue and available remedies. The statutory rights that apply to defective goods remain unaffected by any store guidance.
Custom and personalised pieces: special exceptions may apply to items made to the buyer's unique specifications, but any applicable rights for defective or non-conforming goods still apply.
For the full published terms, see Berry Bow's refund policy. For assistance, contact our team. If there is a conflict between a published policy and mandatory consumer law, the applicable law takes precedence.